This privacy policy applies to the Trackser app (hereby referred to as "Application") for mobile devices that was created by Lewis Day under the creative identity Curiosity 175 (hereby referred to as ‘Service Provider’) as a Free service. This service is intended for use "AS IS". These Terms also apply to the use of our website (www.trackser.co.uk), including any pages that serve as redirect, informational, or promotional material for the Application.

The Application collects certain information when you use it. This includes:

• General information about how the Application is used (e.g., screen views and user engagement).
• The type and version of the operating system on your mobile device.
• Crash reports, which may include device model, operating system version, and app version at the time of the crash.
• Purchase history, such as:
  • Product IDs (e.g., items purchased within the app).
  • Transaction dates and unique purchase identifiers.
  • Status of purchases (e.g., restored purchases).
• Device or other IDs (e.g., Android ID, Advertising ID) for analytics and crash reporting purposes.
• In-app interactions and search history to provide personalized app experiences and improve functionality.

In addition to data collected through the Application, our website (www.trackser.co.uk) uses Google Analytics 4 to collect anonymous page view data. This helps us understand how visitors use the website and improve our content. The data collected through Google Analytics does not include personally identifiable information and is aggregated for analysis.

This information is collected to improve app functionality, monitor performance, and enhance the user experience. Certain data (e.g., purchase history) is also used to manage in-app purchases.

All data collected is anonymized and aggregated. It is used to monitor app performance, identify issues, and improve the overall user experience.

The Application does not collect personally identifiable information such as your name, email address, or precise geolocation.

This information helps us improve the functionality and user experience of the Application.

The Application uses several dependencies and third-party services to provide functionality and enhance user experience. These include:

• Firebase Services: Firebase Crashlytics and Firebase Analytics are used to track app performance, monitor crashes, and collect anonymous usage statistics. - Firebase Privacy Policy
• Google Mobile Ads: For in-app advertisements. - Google Ads Privacy Policy
• In-App Purchases: The `in_app_purchase` package is used to manage and process in-app purchases securely.
• Shared Preferences: Used for locally storing user preferences such as opt-out selections.
• Cloud Firestore: Cloud Firestore is used to store and retrieve app-related data efficiently.
• WebView: Used for displaying web content, such as the Terms and Conditions or Privacy Policy within the Application.

Additional dependencies such as `intl` (for localization), `timeline_tile` (for UI), and others are used to enhance the app's functionality and design but do not collect or process user data.

Our website uses Google Analytics to collect anonymous usage statistics, such as page views and interaction data. This data is used to help us understand how users engage with our site and to improve our content. Analytics cookies are only set after you provide consent via our cookie banner.

We may also use Google AdSense to display advertising content. These services are governed by Google's own policies, which you can review at:

• How Google uses information from partner sites
• Google Privacy Policy

You can stop all collection of information by uninstalling the Application using the standard uninstall process available on your mobile device or app marketplace.

For website visitors, analytics cookies are only set after consent is provided via our cookie banner. You can manage your analytics preferences at any time using the "Cookie Preferences" option on the website.

The Application includes an in-app option to opt out of analytics, and crash reporting. You can find this feature in the settings page of the Application. Once you opt out, no tracking data will be collected or transmitted to third-party services.

The Service Provider will retain user-provided data for as long as you use the Application and for a reasonable time thereafter. If you would like us to delete data associated with your usage of the Application, please contact us at support@trackser.co.uk. You will need to provide your User ID, which is visible in the Application settings, for us to locate your data.

Upon receiving your request, we will:

• Delete any identifiable data associated with your User ID in Firebase Analytics and Firebase Crashlytics.
• Remove any data stored in Firestore or other custom databases.
• Provide confirmation once the deletion is complete.

You have certain rights under applicable privacy laws. These include:

• Right to Access: You may request a copy of the personal data we hold about you. This includes any anonymized or pseudonymized identifiers that can be reasonably linked to your usage of the app.
• Right to Rectification: You may request that we correct or update any inaccurate or incomplete data we hold about you.
• Right to Know About Data Sales: We do not sell your personal data. You have the right to know whether your data is sold and to be informed if this ever changes.
• Right to Know About Data Sharing: We do not share your personal data with third parties for commercial purposes. Some anonymized usage data may be shared with service providers (e.g., Firebase) solely to improve app performance and functionality.
• Right to Opt Out of Data Sale or Targeted Advertising: While we do not sell your data, you have the right to opt out of data sharing for advertising purposes. Trackser uses Google Mobile Ads to show non-personalized ads by default unless you consent otherwise.

If you wish to exercise any of these rights, please email us at support@trackser.co.uk with your request and your User ID (visible in the Application settings).

You may also opt out of analytics and crash reporting at any time via the Application settings. This prevents any data from being shared with third-party services used to monitor app performance.

Trackser processes your data under the legal basis of legitimate interest. This means that we collect only the data necessary to ensure the proper functioning of the Application, improve performance, and fix bugs. Where consent is required (e.g., for analytics or ads), it is requested explicitly and can be withdrawn at any time via the Application settings.

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO). You can learn more at https://ico.org.uk.

Users in the United Kingdom and the European Union have rights under the UK General Data Protection Regulation (UK-GDPR) and EU GDPR respectively. These include the rights to access, rectify, and erase personal data, the right to restrict or object to processing, and the right to data portability. Trackser supports these rights, and users may exercise them by contacting us at support@trackser.co.uk.

The data controller for Trackser is:

Lewis Day
Curiosity 175
Email: support@trackser.co.uk

The appointed Data Protection Officer is:

Lewis Day
Curiosity 175
Email: support@trackser.co.uk

The Application does not address anyone under the age of 13. The Service Provider does not knowingly collect personally identifiable information from children under 13 years of age. If we become aware of data provided by a child under 13, we will immediately delete it. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@trackser.co.uk.

We are committed to safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect the information we process and maintain.

This Privacy Policy may be updated periodically. Any changes will be posted on this page. We encourage you to review this Privacy Policy regularly for any updates. Continued use of the Application is deemed approval of all changes.

This Privacy Policy is effective as of 06-04-2025.

By using the Application, you consent to the collection and processing of your information as described in this Privacy Policy.

If you have questions or concerns about this Privacy Policy or data practices, please contact us at support@trackser.co.uk.